chat with segments doesn't work

Posted 30 days ago by santiago alcantara

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santiago alcantara

Hello, I am trying the new version 24.4. I try to chat with my segment, but it doesn'twork. Even if I log me with my account.

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Stine Rüger

Stine Rüger posted about 23 hours ago Admin

Hello, 

we have just released MAXQDA 24.4.1 which contains some fixes regarding the chat. 

Please update and check if it works now for you. If not please create a ticket, so that we can help you directly. 

Submit a ticket : MAXQDA Support 


Best regards, 

Your MAXQDA Support Team

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Wolfgang Meyer posted 16 days ago Admin

Hello,


Thank you for bringing this up. This may be related to a current bug in MAXQDA 24.4. It is only coming up when using two monitors. When you use two monitors, the chat interface may not open. In this case, close MAXQDA, start it again and keep it on your primary screen. Do not move it to the secondary screen. Then, the chat window should open properly again.


As we speak, our IT is implementing a bugfix for this. So the problem should definitely be gone with the next version!


I hope this helps! In case of any remaining questions, please do not hesitate to contact us again.

Best regards on behalf of the MAXQDA support team,

Wolfgang

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