Thank you for bringing this up. This may be related to a current bug in MAXQDA 24.4. It is only coming up when using two monitors. When you use two monitors, the chat interface may not open. In this case, close MAXQDA, start it again and keep it on your primary screen. Do not move it to the secondary screen. Then, the chat window should open properly again.
As we speak, our IT is implementing a bugfix for this. So the problem should definitely be gone with the next version!
I hope this helps! In case of any remaining questions, please do not hesitate to contact us again.
Best regards on behalf of the MAXQDA support team,
Hello, I am trying the new version 24.4. I try to chat with my segment, but it doesn'twork. Even if I log me with my account.
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2 Comments
Stine Rüger posted 2 months ago Admin
Hello,
we have just released MAXQDA 24.4.1 which contains some fixes regarding the chat.
Please update and check if it works now for you. If not please create a ticket, so that we can help you directly.
Submit a ticket : MAXQDA Support
Best regards,
Your MAXQDA Support Team
0 Votes
Wolfgang Meyer posted 3 months ago Admin
Hello,
Thank you for bringing this up. This may be related to a current bug in MAXQDA 24.4. It is only coming up when using two monitors. When you use two monitors, the chat interface may not open. In this case, close MAXQDA, start it again and keep it on your primary screen. Do not move it to the secondary screen. Then, the chat window should open properly again.
As we speak, our IT is implementing a bugfix for this. So the problem should definitely be gone with the next version!
I hope this helps! In case of any remaining questions, please do not hesitate to contact us again.
Best regards on behalf of the MAXQDA support team,
Wolfgang
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