Failed to import comments from YouTube

Hello, 

could you please check, if you have updated MAXQDA to the newest version MAXQDA 24.5.1.

The youtube import only works with the newest version. 

If the problem still exists, please create a ticket for the software support and our colleagues are happy to check your case. 

Best regards, 

You MAXQDA Team

Hello Admin,

I wanted to follow up regarding the recovery of imported YouTube comments. I'm currently in Kuala Lumpur, not China, and resolving this issue is crucial for my research on online social media engagement. This functionality is one of the main reasons we chose. to use MAXQDA.

Since other users are also facing this problem and it's quite urgent, I hope for a swift resolution. I look forward to your update. Thank you!

Hello Admin,Thank you for bringing the issue with importing data from YouTube to our attention.

It appears that YouTube has updated its limits for data imports. We’re currently working on a solution to restore the import functionality for all users. Please try importing your video comments again later and see if it works. We will notify you as soon as we have a resolution.

Thank you for your patience and understanding.

If you are using MAXQDA 2022

Please install this updated version

Windows: http://updates.maxqda.de/2022/2022.8.0/MAXQDA2022_Win_240718.zip

Mac: http://updates.maxqda.de/2022/2022.8.0/MAXQDA2022_Mac_240718.dmg

Dear Chen, 

we have now improved the limits for the YouTube import. 

Please update to MAXQDA 24.4.1.

Thank you for your patience.

Warm regards, 

Your MAXQDA Support Team

Hello Stine,

We are currently waiting for the functional recovery of import YouTube comments. I'm now usding it in Kuala Lumpur, not in China, and I hope to resolve this issue which help a lot for conducting extensive research on online social media engagement. This is one of the primary reasons we prefer and use MAXQDA.
Since other users are experiencing the same issue and it is quite urgent, I hope all goes well and look forward to receiving your further reply. 

Hello Jan, 

We are diligently working on a fix for importing YouTube comments. We request your continued patience as we seek a permanent solution.

Our ability to provide the service of importing social media data is contingent upon the availability of an API from the respective companies. Currently, as with Twitter, the API has become prohibitively expensive, making it impossible for us to offer this service to our customers. We encourage you to use our feedback form to request data imports from other platforms: MAXQDA Feedback.

Your feedback is invaluable in helping us prioritize and continue to deliver the best software for qualitative data analysis.

Best regards, 

Stine

Just want to report the same problem, MAXQDA 24.3.0 here and getting the following message when trying to import YouTube comments:

YouTube / Google / Alphabet seem to have changed their stuff again so you have to adjust again. I think it is possible since some tools onine (which cost absurd amounts of money but have free trials for something like 100 comments once) are still able to gather comments for me. 

It is kind of urgent since I want to present a How-To to my students on Thursday, would be great if you can push a hotfix until then. 

Thanks in advance!

Also pretty sad that the Import of Twitter Comments is no longer possible due to API regulations. 

Any plans to support Instagram or other Social Media in the future?

Hello Sam, 

Thank you for letting us know about the problem importing data from youtube. 

It seems that youtube has changed its limit for importing youtube data. 

We are currently working on a possibility to make the import available again for all users. Please try again to import the comments of your video at a later time and check if it works then. We will inform you as soon as we have a solution. 

Thank you for your understanding. 

Best regards, 

MAXQDA Support Team

Dear Chen, 

the message you show in the screenshot could show, that there is no access to google as this service is restricted in China. Are you using the youtube Import in China? 

Best regards, 

Your MAXQDA Support Team

I am having the same problem with MaxQDA 22. It was working fine, now it won't import any comments or data about the video. It will sometimes take a transcript. 

It is quite urgent that this is resolved!

The error showed in the picture...