Where can I find which information?

TeamCloud Admin

https://teamcloud-admin.maxqda.com/

TeamCloud

https://teamcloud-admin.maxqda.com/licenses/?skip=0&take=20

• Is a license valid?

  • Status active

  • Expiration date before today

• Is a license used in a project?

  • If there is an email address → a team lead has activated the license

  • If there is spaced used → a project has been uploaded

  • if there are more than 1/5 seats → team members have been successfully invited to the team

AI Assist

teamcloud-admin.maxqda.com/mqlicenses/?filter=[search:none]&take=10&skip=0&orderBy=serial&orderDirection=desc

• Has the MAXQDA license AI Assist been activated?

• Which AI Assist product is activated? AI Free / AI Premium

• Is AI Assist still activated for the license? Is the end date not reached. (NOT YET)

• Has the user reached the limit of AI? You can see the daily current usage and compare it with Character and Token limits 

Transcription

https://teamcloud-admin.maxqda.com/atlicenses/?skip=0&take=10

LIST (List of all transcription codes)

• Is the Transcription Code valid? 

  • active

• Is there still budget on the code? 

  • used seconds smaller then max seconds

• Is the Code already redeemed?

  • Yes, if there is an email and name shown

DETAIL (look up maxqda account)

• search for email

• Is there a maxqda account connected to the email?

  • yes (information are shown)

  • no (page is blank)

• How much budget does the account still have?

• Which Transcription codes were already redeemed?

• Here you refund minutes, when users have lost their transcription or there was an error. You can not add more time then the user has redeemed before.

MAXQDA Account

teamcloud-admin.maxqda.com/users/?filter[]=none&take=50&skip=0

• Has the user an MAXQDA account? Enter the email in the search field.

  • yes, user is shown

  • no, user is not shown

  • account has not been activated: user is not shown, but you can add the email to “Verify User”

    • yes, account was created and is now activated, user can log in now

    • no, account was not created yet, user can create a new account

Subscription Manager from Cleverbridge

Purchase Search · SCM (cleverbridge.com)

Subscription

• Search for the purchase Id

  • open subscription id in the tab “Product Info”

• When was the subscription started? Sign-Up date

• Is the subscription still active?

  • next billing date is not more than 1 month in the past

• When will the subscription end? 

  • Next billing date

• What products are currently active? Which products should a customer have?

  • Subscription Item

• How is the current state of the subscription?

  • deactivated means cancelled after the next billing date

Purchase

• Is the purchase paid? 

  • Status is paid / item is paid

  • more information in the history of the purchase

• Can I get the invoice?

  • send under email, documents

• Which are the current serial numbers, codes? 

  • Delivery > Copy Key

AI Assist

• Who is the licensee of the serial number?

  • Advanced Search > License Key > Open the purchase

Subscription Manager

• Who is the email for the invoice? This is the email connected to the user of the subscription manager

Transcription

• What Transcription Code has the user bought? 

  • open purchase > Delivery > copy key

Subscription Manager f

Subscription Manager Account

https://mya.maxqda.com/user/admin/index

• Has the customer a Subscription Manager Account?

  • yes if an email is shown

  • no if no email is shown

• Can the user log in?

  • yes if Confirmation is confirmed

  • no, but you can confirm the user

• User is not longer in the company, colleague took over.

  • you can change the email address for the account

  • customer can then create a new password with the function password forgotten?

Subscription

• See all subscription of a customer

  • search for email or domain

• Cancel subscription for customer

•  

Students

SEARCH https://myv.maxqda.de/student-verify/index

• Has the student created a verification?

• Has the verification been verified?

• What is the link for the student purchase?

• What products did the student order? You can also change the order and send a new purchase link

• The purchase link has expired. You can send a new link