How can I manage my MAXQDA Tailwind subscription?

Personal License

As a user of a personal license, you can manage this license through the Cleverbridge Subscription Manager. To access the Subscription Manager please:

• Click Manage Subscription in your Cleverbridge Delivery E-Mail oder Renewal E-Mail.
• Or click Manage Subscription in your Tailwind account

In the Cleverbridge Subscription Manager you will be able to review information concerning your subscription, as well as your payment information. 

If you would like to cancel and end your subscription, please deactivate the automatic renewal of your license by clicking the off/on button.

To change your payment information, please choose refresh payment information.

Business / Enterprise License

Our Business/Enterprise Licenses can exclusively be managed and edited by the license contact (license holder) through the Cleverbridge Subscription Manager or our MAXQDA Subscription Manager.

It is not possible for users to make changes to Business or Enterprise Licenses

Cleverbridge Subscription Manager

Click Manage Subscription in your Cleverbridge Delivery E-Mail oder Renewal E-Mail.

If you would like to cancel and end your subscription, please deactivate the automatic renewal of your license by clicking the off/on button.

To change your payment information, please choose refresh payment information.

You cannot edit (increase or decrease) the amount of purchased licenses in the Cleverbridge Manager. Please use our Subscription Manager instead.

MAXQDA Subscription Manager

To manage your license with the MAXQDA Subscription Manager, log in to your Subscription Manager Account or create a new one.

With our Subscription Manager, you cannot only activate and deactivate your subscription and edit your payment information, you can also add or delete licenses to/from your subscription without visiting our online shop!

Turn off automatic renewals

If you would like to cancel and end your subscription, please deactivate the automatic renewal of your license by clicking the off/on button.

Edit payment information

To change your payment details, please click on the edit symbold next to payment.

Add Tailwind Codes

To add additional Tailwind Codes to your subscription, please follow these steps: 

• If you would like to edit your subscription immediatly, click edit current cycle
• To add licenses to the next cycle, click next cycle.
• Under change amount you can edit the amount of Tailwind Codes that you would like to add
• Choose change subscription now or change subscription for the next cycle
• For immediate changes you will receive an invoice/receipt as soon as the process is completed and for changes to the next cycle you will receive your new invoice on the same day your subscription is renewed.

Delete Tailwind Codes

To delete Tailwind Codes from your subscription, please follow these steps:

• Click on next cycle
• Then click delete license, to choose the codes that you would like to delete from your next cycle.
• Click change subscription for next cycle to confirm 
• You will then receive your updated invoice on the day of your subscription's renewal