If inserting a timestamp is not possible, please make sure that the cursor positions in the transcript and media file are identical and that the chronology of timestamps is retained.
If, for example, the current playback position of an audio file is at 3 minutes, but before the current text position a timestamp already exists at 4 minutes, no further timestamp can be added.
Please be aware that it is not possible to have the exact timestamp for individual sentences. Timestamps are generated if the transcript consists of more than one speaker, as timestamps are only created when there is a new paragraph due to a change of speaker.
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