AI Assist Troubleshooting

Welcome to our AI Assist troubleshooting page. We understand that you may be experiencing issues while trying to connect to the AI Assist feature from within MAXQDA, and we are here to help. Below are some common reasons why AI Assist may not be working and possible solutions.

No more credits

If you are using the AI Assist Free package, you have limited access to the AI with a certain number of credits each day. If you receive the message that you have used up all of your credits, you will see a timer that informs you how long you have to wait to receive new credits in your accounts. New credits will become available automatically every 24 hours.

Not enough text content

AI Assist needs sufficient text content in order to create a useful summary. Should you have selected data that does not provide enough content for the AI to understand the topic and summarize it for you, please select more text content and try again.

Currently unavailable

It may happen that the AI connection is temporarily unavailable due to high demand. In this case, please wait a short time before trying to access the feature once more.

No connection possible

You need to be connected to the internet in order to access AI Assist. Please ensure that you have a stable internet connection and try again.

It may also be that your IT prevents connections from programs to the Internet by means of an application firewall. This is particularly common in companies and organizations involved in medical research. Please contact your IT department to allow the following MAXQDA software connections:

1. *.amazonaws.com
2. *.maxqda.com
3. *.verbi-cloud-computing.de

AI Assist is creating text that does not make sense

AI language models can process large amounts of text data and generate responses based on patterns it has learned from that data. However, a machine learning system may not always produce perfect outputs. Sometimes, it may generate text that doesn’t make sense due to factors such as incomplete or ambiguous input, noise in the training data, or limitations in its training. Additionally, AI Assist is not a sentient being and does not have a human-like understanding of the world, so it may struggle to produce coherent responses to complex or abstract concepts.

AI Assist does not summarize text about certain topics

AI Assist uses the Amazon Web Services Bedrock (AWS) API, which is designed to generate responses based on the input it receives. However, the API is also programmed to recognize and respond to certain ethical considerations. When it detects that a request or question violates ethical standards or may be inappropriate, it may issue an ethical warning and decline to provide an answer. This is done to promote responsible use of AI and ensure that users interact with the AI in a respectful and appropriate manner. Some examples of questions that may trigger an ethical warning include those that promote hate speech, discrimination, or violence, or those that involve personal or private information. It is important to remember that while AI Assist can be a valuable resource, it is not a replacement for professional advice or support, and users should always exercise their own judgment and seek appropriate guidance when needed.

AI Assist in MAXQDA 2022

AI Assist Beta is no longer available in MAXQDA 2022. If you want to use AI Assist then we kindly ask you to upgrade to MAXQDA 24. 

If you see any error messages in MAXQDA 2022 when you try to use AI Assist, then it is because your AI Assist License ended on 7 February 2024.

AI Assist functions are not available

The functions are expanded in each version of MAXQDA. Please update MAXQDA to the latest version so that you can use all the functions of AI Assist. You need at least MAXQDA 24.5 to use the latest AI Assist version.

If you are using a network license, the Netlic Manager should also be updated to version 1.7.