I have forgotten my password and have not received an e-mail

Modified on Wed, 19 Feb at 4:32 PM

If you have forgotten your password for your MAXQDA account, you can generate a new password. Click on Recover and then enter the e-mail address you used to register a MAXQDA account.


You will then receive an email that will take you to the page where you can create a new password. 


If you do not receive an email to create a new password, there may be two reasons: 

  1. The email cannot be delivered because it ends up in spam
    • Please check the spam folder of your email account or contact the IT department of your organization
  2. You do not yet have a MAXQDA account with this e-mail address


Please note: MAXQDA does not automatically create a MAXQDA account when you order. You must first create an account if you want to use one of the cloud functions: TeamCloud, Transcription or AI-Assist



If it is neither possible to create a new MAXQDA account because the e-mail is already in use, nor to create a new password, please contact our customer service.


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