To ensure that your local MAXQDA license recognizes that you have activated AI Assist Premium, perform an online check: Open any MAXQDA project and click on "? > License Status > Update License Status (online)" in the lower left corner. MAXQDA will then synchronize the status with our activation server.
Afterward, the license status should display the Cloud Module: AI Assist Premium.
If this is already the case, we recommend logging out and back into your MAXQDA account within the software.
If this is not the case, please try a different network. Your firewall might be blocking the connection between AI Assist and your local MAXQDA license.
Please ask your IT department to allow the following connections:
- *.amazonaws.com
- *.maxqda.com
- *.verbi-cloud-computing.de
If this still doesn't work, consider switching networks and devices.
If the previous step does not resolve the issue, please contact our support team.
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