To ensure that your local MAXQDA license recognizes that you have activated AI Assist Premium, perform an online check: Open any MAXQDA project and click on "? > License Status > Update License Status (online)" in the lower left corner. MAXQDA will then synchronize the status with our activation server.
Afterward, the license status should display the Cloud Module: AI Assist Premium.
If this is already the case, we recommend logging out and back into your MAXQDA account within the software.
If this is not the case, please try a different network. Your firewall might be blocking the connection between AI Assist and your local MAXQDA license.
If this still doesn't work, consider switching networks and devices.
If the previous step does not resolve the issue, please contact our support team.
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