Why does it show that my credits are exhausted despite having AI Assist Premium?

Modified on Fri, 2 May at 5:18 PM

AI Assist Premium allows for extensive utilization of the AI features in MAXQDA. To avoid any potential misuse, a daily limit is incorporated into the use of AI Assist Premium.  This limit resets each day. You will receive a notification when you have reached your limit.


However, in rare circumstances, you may be shown a limit by mistake. An indication of this is when the message contains the information that the limit will be reset in 00:00:00 hours. 


To rule out the faulty display, please carry out the following steps:  


To ensure that your local MAXQDA license recognizes that you have activated AI Assist Premium, perform an online check: Open any MAXQDA project and click on "? > License Status > Update License Status (online)" in the lower left corner. MAXQDA will then synchronize the status with our activation server.


Afterward, the license status should display the Cloud Module: AI Assist Premium.


If this is already the case, we recommend logging out and back into your MAXQDA account within the software.


If this is not the case, please try a different network. Your firewall might be blocking the connection between AI Assist and your local MAXQDA license.

Please ask your IT department to allow the following connections: 

  1. *.amazonaws.com
  2. *.maxqda.com
  3. *.verbi-cloud-computing.de


If this still doesn't work, consider switching networks and devices.


If the previous step does not resolve the issue, please contact our support team.

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