Please use the "Change Subscription state " slider in the contract details field to cancel your subscription.
When a subscription is deactivated, the associated licences remain valid until the original expiration date. This ensures that users can continue to access and utilize the service without interruption for the duration of the paid term. After the subscription period concludes, there is a grace period of one month during which the subscription can be reactivated.
If you only want to cancel individual licences or add-ons, you can do this for the next cycle: Can I reduce the number of licenses for my contract in MyAccount?
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